Building Trust, One Visit at a Time: Relationship Tips for CASA Volunteers

At CASA of the Lincoln Trail, our volunteers are more than advocates—they’re trusted adults who show up consistently for children navigating some of the most uncertain moments of their lives. Building strong, respectful relationships with both the child and their family is essential to effective advocacy. It’s not always easy, but it’s always worth it.

Here are a few guiding principles to help CASA volunteers foster connection and trust:

1. Be Present and Consistent

Children thrive on reliability. Showing up when you say you will, keeping promises, and maintaining regular contact builds a foundation of trust. Even short visits can make a lasting impact when they’re consistent.

2. Listen More Than You Speak

Children and families often feel unheard in the system. Give them space to share their stories, thoughts, and feelings—without judgment. Active listening shows respect and helps you understand their unique needs.

3. Respect Boundaries

Every child and family is different. Some may open up quickly, while others need time. Honor their pace, privacy, and preferences. Your role is to support, not to push.

4. Celebrate Small Wins

Whether it’s a good day at school, a new hobby, or a positive court update, acknowledging progress helps children feel seen and valued. It also reinforces your role as a supportive presence.

5. Stay Child-Centered

While building rapport with families is important, your primary focus is the child’s best interest. Navigating complex dynamics with empathy and professionalism ensures your advocacy remains grounded and effective.

6. Lean on Your CASA Team

You’re never alone in this work. Volunteer Coordinators and fellow volunteers are here to support you, offer guidance, and help navigate challenges. Collaboration strengthens your impact.

Building relationships takes time, patience, and heart—but it’s the heart of what we do. When a child knows they have someone in their corner, everything changes.